Need more enforcement of smoking restrictions, our apartment was bombarded with second-hand smoke multiple times a day.
The non-refundable $199 charged at move-in should NOT be referred to as a 'deposit' if it cannot be applied to move-out expenses.
I don't see why the office stopped giving a monthly total charge notice, since they now put up a monthly newsletter that uses MORE paper than the original notices.
We had a leak in our bathroom ceiling that maintenance came to look at, but they couldn't find the cause of the leak so they never fixed it.
We loved the small play structure in the center of the complex, but then it got taken out. Why? Removing it made it so that on cool days there's nothing for kids to do outside.
The pool has no heater whatsoever, making the pool too cold to be pleasant when the temperature outside is below 90. And charging $5 to get a pool key is lame.
Charge for getting out of your contract is REDICULOUS. $2,000 to opt out, even if it's because criminal activity on the premises makes you feel unsafe.
We didn't have problems with bugs, but we always had a mouse or two in residence, no matter how many we trapped.
Lots of charges and fees every month that were brushed over or not addressed at all during our initial consultation. We were told rent would be $750/month, ended up paying $850-900 plus paying gas and electric.
Alycia Reimschussel
May 17, 2017